wherefore art thou brad?
this just seems really wrong. the perfect wedding gift! romeo and juliet with a happy ending!

so i got a bill this morning from another phone company - one i'd made sure i wasn't signed up with. i'd had a call a while back from telemarketers, and after trying without success to get rid of them, i agreed to let them send me some information. the next day, when i realised this would mean they'd sign me up for their service if i didn't do anything, i called and made sure that they cancelled my account.

this morning, i got a bill for two months of service, plus calls. i called them just now, and they explained that my request to cancel hadn't gone through, and so i had been signed up. however, i told them the day after they called me that i didn't want them to do so. they never even sent me the "welcome pack" i would supposedly get - the first correspondence was the bill i recieved this morning. i told them this, and i told them that i wasn't willing to pay for something i'd been signed up for against my will - unfortunately the bill is apparently coming out of my account (i don't remember giving them my details) and so i don't really know what to do. my co-worker says i should take them to small claims court, but i don't know. we'll see what happens. after i complained they seemed to say they'd sort the bill out and i wouldn't have to pay, but i have to wait 10-14 days for a letter to find out if that's the case. i think i'm going to call before then, because i don't want to be caught out.

not only that, but if they've disconnected me from my current telephone provider, then i might lose my account there, and i'd have to pay £50 to have the phone line connected for the next month, before i move. naturally, i don't want this. if i get cut off, i'm making them pay to have me connected again. there's no way i'm paying for their mistakes.

posted on by mike